Dee Hock

"Success follows those adept at preserving the substance of the past by clothing it in the forms of the future."

"It is essential to employ, trust, and reward those whose perspective, ability, and judgment are radically different from yours. It is also rare, for it requires uncommon humility, tolerance, and wisdom."

"If you don't understand that you work for your mislabeled 'subordinates', then you know nothing of leadership. You know only tyranny."

"Make an empty space in any corner of your mind, and creativity will instantly fill it."

"An organization, no matter how well designed, is only as good as the people who live and work in it."

"Far better than a precise plan is a clear sense of direction and compelling beliefs. And that lies within you. The question is, how do you evoke it?"

"Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with all the other qualities."