Marilyn Suttle

"After each customer interaction, notice if you gave them a “happy to see you” kind of experience."

35 Quotes

"After each customer interaction, notice if you gave them a “happy to see you” kind of experience."

Marilyn Suttle

"Your customers are responsible for your company’s reason for existing."

Marilyn Suttle

"Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away."

Marilyn Suttle

"Customers are human and humans can view situations in unexpected ways."

Marilyn Suttle

"Get in touch with your passion and put it to work at work."

Marilyn Suttle

"Look for the positive qualities in your client's negative behavior."

Marilyn Suttle

"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."

Marilyn Suttle

"Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time."

Marilyn Suttle

"People who work in an environment where doing their best is recognized have a better chance of feeling good about their work."

Marilyn Suttle

"When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely."

Marilyn Suttle

"Optimists move through life with a happy exterior. What happens on the inside shows up on the outside."

Marilyn Suttle

"When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change."

Marilyn Suttle

"Notice the difference between being in control and needing control."

Marilyn Suttle

"Moods can be contagious. Don't catch or spread a bad mood."

Marilyn Suttle

"Truth builds trust."

Marilyn Suttle

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