Marilyn Suttle
"If you take the approach of earning your customers’ business every day and treating them well, they’re less likely to try someone else."
35 Quotes
"If you take the approach of earning your customers’ business every day and treating them well, they’re less likely to try someone else."
"إذا ما انتهجت سبيل كسب عملائك كل يوم والإحسان إليهم، فسيقلّ احتمال سعيهم لغيرك."
Marilyn Suttle
"Even your most loyal customers always have a choice about where to take their business."
"إنّ زبائنك الأكثر ولاءً يمتلكون دائمًا خيارًا آخر لمَن يمنحون أعمالهم."
Marilyn Suttle
Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
"Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of I belong here."
"تَكَيَّفْ مع أنماط حياة عملائك؛ فذلك سيُنشئ ألفة فورية وشعوراً راسخاً بالانتماء."
Marilyn Suttle
"Customers are human and humans can view situations in unexpected ways."
"العملاء بشر، والبشر قد ينظرون إلى المواقف بطرق غير متوقعة."
Marilyn Suttle
"After each customer interaction, notice if you gave them a happy to see you kind of experience."
"بعد كل تفاعل مع عميل، لاحظ ما إذا كنت قد منحتهم تجربة تعكس سعادتك بلقائهم."
Marilyn Suttle
"How you think about your customers influences how you respond to them."
"إن نظرتك لعملائك هي التي تشكل استجابتك لهم."
Marilyn Suttle
"Your customers are responsible for your company’s reason for existing."
"عملاؤك هم جوهر وجود شركتك."
Marilyn Suttle
"Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away."
"اشكر عميلك على شكواه، واصدق الشكر. فأ"
Marilyn Suttle
"For every dilemma, find at least three or four possible solutions. The creative process leads to better results."
"لكل معضلة، ابحث عن ثلاثة أو أربعة حلول ممكنة على الأقل. فالعملية الإبداعية تفضي إلى نتائج أفضل."
Marilyn Suttle
Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
"Look for the positive qualities in your client's negative behavior."
"تلمّس الجوانب الإيجابية الكامنة"
Marilyn Suttle
"Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time."
"قم بمراجعة مسائية في ختام يومك، لتتأمل ما سار على ما يرام، وما كنت لتفعله بشكل مختلف في المرة القادمة."
Marilyn Suttle
"Get in touch with your passion and put it to work at work."
"تواصل مع شغفك، واجعله وقود عملك."
Marilyn Suttle
"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."
"عندما تكون مشغولاً، تجنب اتخاذ أسرع الإجراءات. بل ابذل الجهد الإضافي لخدمة العميل حقاً."
Marilyn Suttle
"When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change."
"عندما تجرد السلوك المؤذي من طابعه الشخصي وتراه استغاثة، تصبح محفزًا لأسمى أنواع التغيير."
Marilyn Suttle
"Truth builds trust."
"الصدق يبني الثقة."
Marilyn Suttle
"People who work in an environment where doing their best is recognized have a better chance of feeling good about their work."
"الذين يعملون في بيئة تُقدَّر فيها جهودهم القصوى، حظّهم أوفر في الشعور بالرضا عن عملهم."
Marilyn Suttle
"Feelings have more to do with the story you tell yourself than the facts."
Marilyn Suttle
"Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here."
Marilyn Suttle
"If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else."
Marilyn Suttle
"How you think about your customers influences how you respond to them."
Marilyn Suttle
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